Page 21 - Frankenmuth Insurance 150 Years Anniversary Booklet

and customer service. And, Interactive Voice Response allowed agents and
policyholders to get billing information by phone.

The agency automation begun in the 1990s continued into the 2000s with the

introduction of the iBIS new business system, which allows agency partners
to perform real-time rating and automated insurance

solutions over the Internet, 24 hours a
day, seven days a week.

Continuing the quest for greater
efficiency, in 2014 the Board of Directors

approved a five-year project to replace the
core operating systems used by the company

and its agents to quote business, write
policies and pay claims.

The company continues to seek out new

technological innovations that will make
service faster, more accurate and more efficient

(for example, the company acquired three drones
in 2017 to help inspect loss claims more safely).

These days, no records are stored in a coffin in the
back room of a mortuary.

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